Last updated: April 14, 2026
Billing and refunds are managed on the web version of RoleRocket AI. The iOS app build does not include in-app purchase or billing portal flows.
Monthly and yearly subscriptions can be canceled at any time before the next renewal date. When you cancel, your plan remains active through the end of the current paid billing period and will not renew again.
Subscription charges are generally non-refundable once a billing period has started, except where required by law. If you believe you were charged in error, contact us promptly so we can review the payment.
Lifetime memberships are one-time, non-recurring purchases. They are generally non-refundable after purchase, except where required by law or when we confirm a duplicate charge or a verified billing error.
Refund requests are handled manually through our billing support process. We will review requests involving:
Use our contact form. Include the email on your account, the date of the charge, and any payment receipt or invoice details so we can resolve it faster.
We aim to review billing messages within 3 business days. If a refund is approved, it will be issued back to the original payment method. Bank and card processing times can vary, but most refunded payments appear within 5 to 10 business days.
For cancellations, billing questions, or refund reviews, use our contact form. Billing management is available on the web version when needed.